Message from IAHGames CEO, Roland Ong:Hellgate Alliance
IAHGames made an innovative effort, together with our partners Flagship and Hanbitsoft, to bring about successfully a World Wide sim-launch in South East Asia (SEA) of a large-scale Triple-A title, Hellgate London. This has never been done by other game operators at this scale and comes with challenges. Last week on our official forum we announced that due to difficulties in implementing the latest upgrade to the Live Game Service the upgrade could result in a Character Wipe, which would have deleted all in-game experience earned by gamers over the past 2 weeks. The problem was a result of SEA going LIVE simultaneously with the USA servers in Calendar time -- but due to the actual time difference, SEA actually released 1 day ahead of the USA. This resulted in a slightly different software build than the USA servers. The upgrade, known as Patch 0, intended to bring our servers to the same level as the USA. The complication arose because our database was already being filled with in-game data from our gamers, and this in-game data was a risk for corruption. However, because gamers were earnestly requesting us to avoid a character wipe, we delayed the upgrade patch, worked round the clock, and around the globe, for the solution. We are pleased to announce the solution today.
Terrific news for those who didn't want a wipe.... but no, wait....
They said they were going to wipe.... and so, many players, thinking their characters were condemned, deliberately messed up their characters in an act of of suicidal defiance - some people even deleted their characters in response to the news of the wipe. Oh boy. IAH messed up badly.
Terrible communication on their part.
This... is why they call it Hellgate.
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